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The book gives a simple framework based on 2 dimensions: Care Personally and Challenge Directly:
- Ruinous empathy: high on Care Personally and low on Challenge Directly
- Obnoxious aggression: low on Care Personally and high on Challenge Directly
- Manipulative insincerity: low on both dimensions
- Radical candor: high on both dimensions
- Software engineering is a team sport
- Leadership is about removing roadblocks, not giving orders
- Professional social skills are at least as critical as technical skills: Humility, Respect, Trust.